Refund Policy

Stackwell sells digital goods. Because files are delivered electronically, please contact us promptly if something goes wrong with your order.

Delivery

After Stripe confirms payment, your files are delivered to the email address provided at checkout. Delivery is normally prompt, but email providers can delay or filter messages. Please check spam, promotions, and other filtered folders first.

When we can refund or replace

Digital purchases are generally non-refundable after the download email has been delivered or the files have been downloaded. We will review requests for a:

• duplicate charge;
• non-delivery within a reasonable time after payment; or
• defective, corrupted, or materially incomplete file that we cannot fix or re-send.

For a file problem, we will try to re-send a working copy or otherwise fix the issue first. If we cannot resolve it, we will refund the affected purchase.

How to request help

Email samnhowAI@proton.me within 14 days of purchase for a delivery or file issue. Include the email used at checkout, the product name, purchase date, and a short description of the problem. Do not send full payment-card numbers.

Refund processing

Approved refunds are sent to the original payment method through Stripe. Your bank or card provider may take additional time to post the refund. This policy does not limit any rights you may have under applicable law.